At SapphireClay Art Studio, we want you to love every piece of jewellery you order. If for any reason you are not fully satisfied, our return and refund policy is designed to make the process simple and fair.
Order Cancellation
- Orders may be cancelled before the item is shipped or created.
- If cancellation is approved, you will receive a full refund.
- Once the order has been shipped, it cannot be cancelled.
Returns
- You may request a return within 3 days of receiving your order.
- Returned items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (such as a receipt or order confirmation) is required.
- Please contact our customer service team before sending any return to confirm the correct return address.
Important Notes:
- Custom-made or personalized jewellery cannot be returned or refunded unless it is defective or damaged on arrival.
- If the return is due to a change of mind or other customer-related reasons, you will be responsible for the return shipping costs.
- If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the shipping cost.
- No restocking fees will be charged on returns.
Refunds
- Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within a few business days (processing times may vary by bank or card provider).
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company—it may take some time before the refund appears officially.
- Contact your bank—there may be a processing delay.
If you’ve done all of this and still haven’t received your refund, please reach out to us.
Contact Us
For return requests, cancellations, or refund questions, please contact us:
📧 Email: sapphire.clayartstudiogmail.com
đź“Ť Return Address: Provided by our customer service team upon request
✨ Every SapphireClay piece is crafted with care, and we hope your shopping experience with us is just as precious.
Overview
This website is operated by SapphireClay Art Studio. Throughout the site, the terms “we,” “us,” and “our” refer to SapphireClay Art Studio. We provide this website, along with all information, tools, and services available, to you, the user, on the condition that you accept all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all users of the site, including without limitation browsers, customers, vendors, merchants, and content contributors.
Please read these Terms carefully before accessing or using our website. By continuing to use the site, you agree to be bound by them. If you do not agree with these Terms, you may not access the website or use any services.
Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates to our site. Your continued use of the website after such updates means you accept the changes.
Online Store Terms
- You may not use our products for any unlawful or unauthorized purpose.
- You must not transmit viruses, malicious code, or harmful content.
- Any breach of these Terms will result in immediate termination of your access to our Services.
General Conditions
- We reserve the right to refuse service to anyone at any time.
- Non-payment or misuse of the site may result in account suspension or termination.
- Credit card and payment information is always encrypted during transfer.
- You agree not to copy, duplicate, or exploit any portion of the Service without our written consent.
Accuracy of Information
- We are not responsible if information on this site is inaccurate, incomplete, or outdated.
- Product descriptions and pricing may change without prior notice.
- Historical information (if shown) is for reference only.
Modifications to Service & Prices
- Prices are subject to change without notice.
- We may modify or discontinue the Service (or part of it) without liability.
Products & Services
- Certain products may only be available online and in limited quantities.
- Colours and images are displayed as accurately as possible, but we cannot guarantee exact screen representation.
- We may limit sales by person, household, or region at our discretion.
- All descriptions, pricing, and product availability are subject to change at any time.
Billing & Account Information
- We may refuse or cancel any order placed with us.
- We reserve the right to limit quantities purchased per person or household.
- You agree to provide accurate and current purchase and account details.
- For more details, please see our Return Policy.
Third-Party Tools & Links
- We may provide access to third-party tools “as is” and without warranties.
- We are not responsible for the content, accuracy, or practices of third-party sites linked to our website.
- Your use of third-party services is entirely at your own risk.
User Submissions & Feedback
- Any feedback, suggestions, or creative ideas you submit may be used by us without obligation to compensate you.
- You agree that your submissions will not violate any rights of third parties or contain unlawful material.
Personal Information
Your submission of personal information is governed by our Privacy Policy.
Errors & Omissions
- Occasionally, our site may contain typographical errors or omissions related to product details, pricing, or availability.
- We reserve the right to correct these at any time without prior notice.
Prohibited Uses
You are prohibited from using our site or services:
- For unlawful purposes.
- To infringe upon intellectual property rights.
- To harass, abuse, or discriminate.
- To upload viruses or malicious code.
- To spam, phish, or scrape data.
Violation of these terms may result in termination of your access.
Disclaimer of Warranties & Limitation of Liability
- We do not guarantee uninterrupted, secure, or error-free service.
- Our products and services are provided “as is” and “as available.”
- We are not liable for any damages arising from use of our products or services, except as required by law.
Indemnification
You agree to indemnify and hold SapphireClay Art Studio harmless from any claims or damages resulting from your breach of these Terms or violation of laws or rights of third parties.
Severability
If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain valid.
Termination
These Terms remain in effect until terminated by either party. You may terminate them by discontinuing use of the site. If we believe you have breached the Terms, we may terminate your access without notice.
Entire Agreement
These Terms, along with our policies, constitute the entire agreement between you and SapphireClay Art Studio.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Indian constitution.
Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page, and continued use of the site constitutes acceptance of the changes.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📧 Email: sapphire.clayartstudiogmail.com
đź“Ť Address:Mumbai ,Maharashtra- India-400705
